nustar ph Privacy Policy — How We Handle Your Personal Data

When you register on nustar ph, we collect the personal details you provide directly — including your full name, date of birth, mobile number, email address, and preferred payment method. During normal use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. Technical data including your device type, browser, IP address, and session timestamps is collected automatically to help us maintain platform security and performance. We may request additional identity documents — such as a government-issued ID — when verifying your account in line with Philippine regulatory requirements. All information collected is limited to what is genuinely necessary tooperate your account, process your transactions, and comply with applicable laws in the Philippines.

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity as required by Philippine gaming regulations. We also use your information to deliver the services you request — including access to sports betting markets, fish games, and casino-style entertainment — and to send you account-related notifications such as transaction confirmations and security alerts. Aggregated, anonymised data may be used internally to improve platform performance, identify popular game categories, and optimise the mobile experience for Filipino players. If you have opted in to promotional communications, we may use your contact details to inform you of relevant offers available on the Promotion page; you can opt out at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold, rented, or traded to third-party advertisers or data brokers under any circumstances.

nustar ph does not sell or share your personal information with third parties for their own marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their contracted services, and always under strict confidentiality obligations. In certain circumstances, we may be required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when legally compelled to do so. If nustar ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We do not disclose your betting history, financial records, or identity documents to any party not directly involved in operating your account or fulfilling a legal obligation. Any third-party service provider we engage is assessed for data security standards before being granted access to player information.

We apply industry-standard security measures to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the nustar ph platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to player data within our organisation is restricted on a strict need-to-know basis, and all staff with data access are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect player accounts. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the relevant Philippine authorities within the timeframes required by applicable data privacy law. While no system can guarantee absolute security, we are committed to maintaining the highest practical level of protection for every Filipino player on our platform.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable anti-money laundering and gaming regulations, even after an account is closed. Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account and personal data, we will process your request promptly and confirm the outcome, subject to any retention obligations that legally prevent immediate deletion. You may contact us at any time to ask about the specific retention period that applies to your data. We do not retain data beyond what is necessary, and we review our retention practices regularly to ensure they remain proportionate and compliant.

Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask for your data to be deleted where there is no longer a lawful basis for us to retain it. You also have the right to object to certain types of processing, to request that we restrict how we use your data while a dispute is being resolved, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, you can reach our support team using the contact details available on the platform; we will respond to all verified requests within a reasonable timeframe. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such requests and complaints seriously and will cooperate fully with any regulatory inquiry. Your privacy rights are not a formality — they are a genuine part of how nustar ph operates.

nustar ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered players through the platform or via the contact details on file, and the updated policy will be published on this page with a revised effective date. Continued use of the platform after an update is published constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically so you are always aware of how your personal information is being handled. If you have questions about any aspect of this policy or how a specific change affects you, the FAQ page is a good starting point, and our support team is available to assist further. The version of this Privacy Policy currently displayed on this page is always the version that governs your use of nustar ph.